Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment regretfully there will always be some people that our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason.

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Knee problems

Hi Toky Sorry my delay in responding to your email. I have been off line. Thank you so much for the patches, I have been putting up with pain for months since a fall. I have used them on my knees the last two nights, what a difference, I cannot believe it… Lucky timing my […]

Judith W

Palmerston North, New Zealand

Elbow Bursitis

The OSMO Patch worked great for my wife’s elbow bursitis,

I’ve placed another order through the website, a work colleague was just diagnosed with hip bursitis and I’ve recommended OSMO Patch.

Fantastic product.

Jackson P

TN, United States

Knee swelling and Pain

Hi Jasmine, After several years my wife finally tried your patch…she is a convert. Thanks for your continued help.

Don C

FL, United States

Fluid collected around my knee due to arthritis

These have been a god send….I never actually ended up using them on a baker’s Cyst but rather on the fluid that had collected around my knee due to arthritis. What an amazing product! How do I order more? Thank you,

Pam H

Connecticut, United States

Bursitis in shoulder & elbow

Hi, I have had bursitis in my right shoulder for more than 3 years, after about 6 months of physio, I still have a lot of pain. About 14 months ago I developed bursitis in the left shoulder and elbow, which causes me very disturbed sleeps, I had treatment with an Osteopath, the pain subsided only temporarily

I have used 9 of your patches, 2 on my elbow and the rest on my shoulder, the improvement in my shoulder has been amazing, I still have a lot of pain but the movement has improving so much that I don’t hesitate in getting dressed as previously just pulling a T-shirt over my head was painful.

Thank you so much and I hope more people find your website. What a blessing.

Tessa L

VIC, Australia

General Bursitis

Thanks again. I found the first batch really worked!! You have a wonderful product

Bill T

Nevada, United States

Baker's cyst

Hello! I am writing to sing your praises! I am not kidding. I was first diagnosed with a Baker’s cyst approximately three months ago. The pain became increasingly intense, so I finally made an appointment with an orthopedic surgeon. He explained that the cyst was most likely the result from a torn meniscus and that […]

Ms. Dale C

Georgia, United States

Trochanteric Bursitis

Hello Jordan,

Thank you for your informative reply, I shall take notice of the hints and tips in your e-mail and will apply them during the treatment of my wife’s Trochanteric Bursitis.

It may interest you to know of the progress with the OSMO patches. Days 1 to 4 a small reduction in the swelling in the thigh. Days 4 to 7 a further reduction in swelling but no reduction in pain. Days 8 to 9 swelling almost gone and a big reduction in pain. We now await delivery of our second box of patches and hope the improvement continues.

Thanks for your assistance.

Brian M

Lancs, UK

View More Testimonials Disclaimer